HP AiO Remote not working in Windows 10

I believe that I have asked for support on this before but didn’t receive an answer – now my wife who’s Dell computer I’m trying to install the software is telling me to throw out your printer and buy one that works so I would appreciate an answer as soon as possible to get us both out of trouble!!

I have checked other related posts and the response has just bee instructions on how to install HP Smart – I know how to do this and have done it many times now. I don’t see how running the installer for one software package can result in a different package being installed – pretty clever, huh! Anyway, I don’t want clever, I want working software to allow my wife to use the printer. HP Smart is supported on Windows 10 Version or later versions, I would suspect a such due to an outdated Windows version which does not support the app.

Please check the listed version as instructed below, see the Version Value within the Windows Specifications settings:. Assuming the version is outdated indeed, check for updates and install later updates for your PC, be sure to repeat the process till clicking the check for updates button return no additional results:.

The Windows 10 version is older than required by the App as you suggested. Why doesn’t the App say this insstead of loading a different App and then not working without any error messages. I’ve been trying to update the version but keep hitting a Windoes Update error – possibly not enough storage – but will try and get this completed and try HP Smart again. Doesn’t even appear as an error message window – just nothing happens.

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All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. Operating System: Microsoft Windows 10 bit. I look forward to hearing from you very soon. Tags 2. Category: Inkjet printer. I have the same question. Level Message 2 of 3. Hi, HP Smart is supported on Windows 10 Version or later versions, I would suspect a such due to an outdated Windows version which does not support the app.

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HP printers – HP AiO Remote app is retired (Windows) | HP® Customer Support

Details required :. Cancel Submit. GastonNanez Independent Advisor. Hello, my name is Gaston, I am an independent consultant. From the information I have, this problem is due to lack of Windows updates.

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